How to fix the “Unsupported Touchpad Device” error on a CF-19.

By | August 27, 2014
Share

In Windows 8, the “Display Rotation Tool” is not a required application as published.  If you are receiving the “Unsupported Touchpad Device” error and you have the correct Versapad touchpad driver installed, then simply un-install the Display Rotation Tool.  All front panel buttons should still work, including the Display Rotation button.

 

The CF-19 Win8 x64 bundle was updated to address this error on 8/26/14:  https://panaconsulting.egnyte.com/dl/gE7vj2e83e

 

/BrianG

How do I make my MDT Media with a UEFI BIOS?

By | August 12, 2014
Share

UEFI requires x64 AND FAT32.  FAT32 only supports up to 4GB file sizes.  Image files (.WIMs) are normally well larger that this.

I came across a great blog post (Link Here).  The guy updated the built-in LTIApply.swf to auto apply an SWM file if available.  He also wrote a Powershell UI, which didn’t work for me.  No matter,  I pulled out the LTIApply.wsf he made, dropped it in my Media\Content\Deploy\Scripts folder (overwrite existing).  And split my WIM using the imagex utility, which is builtin into Windows ADK.

imagex /split image.wim image.swm 4000

Deleted the old .WIM, and all was well.

LTIApply.wsf: https://panaconsulting.egnyte.com/h-s/20140812/hbobCYOdrw

/Brian G

Toughbook Model/Mark Breakdown UPDATED

By | April 7, 2014
Share

Latest revision of the Model/Mark Breakdown.

Roughly every year each Toughbook model is either revved to the latest Intel Chipset, GPU, WWAN card, WLAN card, etc.  In most cases, these changes do NOT change the first 5 characters of the model number.  The forst 5, CF-19, CF-31, CF-53, normally do not change for up to 5 years.  The reason behind it is Docking Stations!,  people heavily invest on Docking Stations when installing them in vehicles and we also do when it comes to testing and working with Partners to properly protect the Toughbook and User when in use.  The docking stations are normally tied to the 1st 5 characters of the model, and rely on the chassis staying the same for as long as possible.  We lead the industry in this regard averaging roughly 5 revisions/marks before changing our chassis.

This is a great resource to quickly determine what “Mark” level a Toughbook model is.

ModelMarkBreakDownPreview

Download Link: ModelMarkBreakdown-2014Apr03

-Brian G

Enabling TPM and Starting BitLocker on Toughbook Laptops and Tablets

By | March 29, 2014
Share

*Updated July 15, 2015*

New method for enabling TPM is to enable it via WinPE before the OS is applied.  See video below.  And here is the script that was used.
https://gallery.technet.microsoft.com/scriptcenter/780d167f-2d57-4eb7-bd18-84c5293d93e3

Breakdown of units that display prompt and units that do not.
Display Prompts on enable:
CF-H2A (Mk1)

No Display of prompts: on enable:
CF-H2C (Mk2), CF-H2F (Mk3), FZ-G1A (Mk1), FZ-G1F (Mk2)

I also came across a very useful script that displays the status of the TPM in Windows.  Make sure you run the VBS as an Administrator.

https://github.com/brianfgonzalez/Scripts/blob/2a66ba4fcda05c80ed2bc59ccea716b0a335a87d/Get-TpmInfo.vbs

TPMInformaitonDisplay

*********************************

In Panasonic Toughbook’s BIOS’s you MUST set the Supervisor Password in order to enable the TPM chip.   If you are not fond of having a supervisor password, or wish to enable TPM programmatically, try the following.

Use the built-in Windows command line tool “manage-bde”.

manage-bde.exe -tpm -TurnOn

On older Toughbook laptops (i.e. pre-31Mk2, 19Mk2, 53), you may need to perform a “Shutdown” and manual “Power-On”.  See image below for example prompt.  There is NO way around this, other than getting a custom BIOS produced. On older Toughbook models like the pre-31Mk2, 19Mk2, 53, encountering a need for a “Shutdown” and manual “Power-On” might sometimes be the norm. In cases like these, there’s often no way around this process without resorting to a custom BIOS. Additionally, when dealing with these older models, using laptop docking stations might offer a workaround or added convenience. These docking stations can provide extra ports, charging capabilities, and streamline connectivity, potentially mitigating the need for frequent shutdowns and manual restarts by ensuring a smoother, more comprehensive system setup.

OldTPMPrompt

NewerTPMPrompt

* Newer prompt appears even when Task Sequence triggers a reboot after executing “manage-bde ..” command.

If you are still running into issues enabling TPM, try the “EnableBitLocker.vbs” script.  If TPM is not enabled, on 1st run it will auto enable it, and on 2nd run it will enable BitLocker.

http://archive.msdn.microsoft.com/bdedeploy/Release/ProjectReleases.aspx?ReleaseId=3205

And lastly, if you are still having issues, request a custom BIOS be produced for your Organization with the TPM already enabled.  This can take a couple of weeks to get produced, but may end up being the best option for your situation.

Once TPM is enabled, you can now initiate BitLocker, which is best done via GPO.  I suggest this, because there is a GPO setting, which enforces the Toughbook/pad to backup the recovery key to AD before initiating BitLocker (Require BitLocker backup to AD DS)

GPO Path: Computer Configuration\Administrative Templates\Windows Components\BitLocker Drive Encryption

Source: http://technet.microsoft.com/en-us/library/ee706521%28v=ws.10%29.aspx#BKMK_deployment

Remember, Only Enterprise and Ultimate x64 editions of Windows 7 or Windows 8 support BitLocker.

/Brian G